VIP OPERATIONS PLAYBOOK

100x is partnering with Subtronics to produce the VIP program for the shows at Radius, in Chicago.

Together, we’re committed to creating consistent, high-quality VIP experiences that capture the artist's brand, keep logistics running smoothly, and make fans feel truly welcome.

TABLE OF CONTENTS

  • PACKAGE DETAILS

PACKAGE DETAILS

PROGRAM MICROSITE

All packages sold on the venue's primary ticketing platform, and go off-sale 5 days prior to each show

VIP 1

Subtronics Radius Meet & Greet Experience

Up to 25 guests per night


  • One (1) GA ticket with early entry to see Subtronics live at Radius Chicago
  • Early entry into the venue
  • Exclusive Meet & Greet with Subtronics
  • Includes a personal photograph with Subtronics
  • Exclusive access to view a portion soundcheck followed by a Q&A with Subtronics
  • One (1) Limited edition Subtronics VIP merchandise gift
  • One (1) VIP laminate
  • Early access to merchandise shopping
  • Very limited availability


VIP2

Subtronics Radius Pre-Show Experience

Up to 200 guests per night


  • One (1) GA ticket with early entry to see Subtronics live at Radius Chicago
  • Early entry into the venue
  • Group Photo with Subtronics
  • Exclusive access to view a portion soundcheck followed by a Q&A with Subtronics
  • One (1) Limited edition Subtronics VIP merchandise gift
  • One (1) VIP laminate
  • Early access to merchandise shopping
  • Very limited availability


100x CONTACTS

GUEST-FACING CONTACT INFO

Guest Services


INTERNAL CONTACTS

SVP Artist Services

Wendi Jensen

(215) 317- 8337

100x Ticketing

Madison Bachman

EXAMPLE SCHEDULE

Based on 9:00 PM Doors

5:30 PM

Check-in staff arrival

6:30 PM

Security / ticket scanners set

7:00 PM

Check-in opens

VIP1 guests ingress for early merch shopping

7:30 PM

VIP1 Meet & Greet begins


7:30 PM

VIP2 guests ingress for early merch shopping

8:15 PM

Soundcheck / Q&A with Subtronics


8:50 PM

Group Photo

9:00 PM

Doors open


10:00 PM

VIP Check-In closes

Local staff cut

100x SHOW DELIVERABLE TASKS

The following timeline outlines operational milestones leading up to and following each show. All tasks are managed by 100x unless otherwise noted.

PACKAGE ELEMENTS

Early Entry

Guests will enter the venue prior to general admission. Entry timing will be confirmed with the tour's production team in advance and on show day. The early entry pathway should be located near check-in and early merchandise shopping.

Guests will also have access to a full merchandise booth before public doors. Requirements: booth located near early entry ingress, separate from the main house, and approved by tour production prior to opening.

Meet & Greet - VIP1 Guests

  • A professional photographer will shoot the M&G and uploads to a folder that will be shared with guests no later than one week post show.
  • 100x will advance security for this element
  • There will be no merch signing allowed during the meet & greet
  • Conor will manage the M&G pace

Soundcheck / Q&A

  • Questions will not be collected in advance — the moderator will choose audience members during this portion
  • Guests will be allowed to take photos and videos during this portion

Group Photo - VIP2 Guests

  • The photo will be taken by a professional photographer and uploaded to a folder no later than one week after the show

Merchandise Gifts

  • Pashminas will be shipped from Denver to the venue
  • Laminates in production

CHECK-IN AND INGRESS LOGISTICS

Check-in | Overview

  • Check-in will be staffed by local personnel sourced and paid by 100x.
  • Local staff will check people in outside as they arrive and are waiting in line for busier shows.
  • Check-in can be located outside as weather and venue particulars permit.
  • Guests will receive merchandise and VIP creds from 100x crew
  • We will advance required venue credentials to be distributed to VIP guests at ingress.
  • Operating hours and location will be communicated via the guest information email.

Comp Guests

  • We are happy to add guests to the purchaser data to receive info emails and be added to the guest list. Please pass along any requests you may have.

MERCHANDISE

Pasmina - Ordered


Laminates - Ordered

CREDENTIAL IMAGES

Approved / Ordered


GUEST EMAIL COMMUNICATIONS

Approved

SIGNAGE IMAGES

Approved


SETTLEMENT

Show Settlement

Revenue for base tickets included in VIP packages will settle through the show settlement. Separately, 100x will settle the following items directly with the venue / box office / ticketing platform:

  • VIP lift revenue
  • Approved venue operational expenses

Questions regarding show settlement should be directed to the 100x ticketing team.

Project Settlement

A final project settlement will be completed within 30 days of the tour. This includes a full accounting of all program revenue, expenses, and operational costs associated with the VIP program.

Questions regarding project settlement should be directed to the 100x project manager.

THANK YOU

Wendi Jensen

215 317 8337